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No power
The water heater may fail to turn on because of the breaker, outlet, cable, plug, terminals or a problem somewhere in the circuit.
Water Heater Not Working
Water heater not turning on, not heating or shutting off? We'll find the cause and confirm the repair price before work starts — all in a single visit.
- Diagnostics for the cause of the fault
- Check the wiring, heating element and thermostat
- On-site repair or parts replacement
- Price agreed before work starts
We'll call you back within 5 minutes — we'll confirm the symptoms and arrange a time.
Why a water heater can stop working
A single symptom can have several causes: from a simple power-supply mistake to a failed heating element, thermostat, safety cutoff or internal wiring.
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The overheat cutoff has tripped
Many water heaters shut off on overheating, voltage surges or a glitch in the safety components.
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Faulty heating element
If the heating element has burned out or is shorting to the housing, the water heater may stop heating or trip the breaker.
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Faulty thermostat
The thermostat controls the heating. When it fails, the water heater may refuse to start, fail to heat or shut off too early.
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Connection problem
An incorrect water or power connection, weak contacts and installation errors can lead to unstable operation.
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Worn parts
Over time the gaskets, contacts, heating element, anode rod, thermostat and other components wear out. Diagnostics are needed to identify the exact cause.
What you can check before calling a technician
Before booking, you can check a few simple things. Don't open the housing or touch any wiring inside — it's dangerous. If you smell burning, see a leak or moisture near the electrics, or the breaker keeps tripping, don't switch the water heater on and call a technician immediately.
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Check the breaker in the panel
Open the electrical panel — the water heater's breaker may have tripped. If it has, switch it back on; but if it trips again, don't keep resetting it.
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Check the outlet and cord
Make sure the water heater is plugged in and the cord isn't damaged. You can plug another appliance into the same outlet — if it works, the power is fine.
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Check the water supply
Make sure water is coming through the tap and the supply valve to the water heater is open. Without water the unit can't run normally.
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Give it time after switching on
If the water heater was just switched on, it needs 30-60 minutes to heat up. It may be working fine — it just hasn't reached temperature yet.
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Have the information ready for the technician
When you send the request, describe what happened: whether the indicators are lit, any smell, any leak. A photo of the water heater, the rating label or the connection helps.
If the checks didn't help, the cause is inside the water heater. Send a request and a technician will come out and run the diagnostics.
What the technician checks on site
The technician starts with diagnostics: checking the power supply, connection, safety cutoffs, heating element, thermostat and the overall condition. After that, he'll explain the cause and propose a clear fix.
Why diagnostics matter
When a water heater isn't working, the cause can't be named from a single symptom. A failed heating element, thermostat, power supply, safety cutoff or connection can all look the same.
- Check the power supply, breaker, cable and contacts
- Check the heating element and any short to ground
- Check the thermostat and safety components
- Inspect the water and power connection
- Diagnose leaks, moisture and overheating
- Confirm the repair, parts replacement or water heater replacement
Possible repairs
After diagnostics, the technician will tell you exactly what's preventing the water heater from working. Sometimes a setting tweak or a minor repair is enough, sometimes a part needs replacing.
Heating Element Replacement
- water heater isn't heating;
- trips the breaker;
- heating element is damaged;
- water stays cold.
Thermostat Replacement
- won't turn on;
- shuts off by itself;
- heats erratically;
- doesn't respond to the dial.
Connection repair
- no power;
- weak contacts;
- wiring error;
- overheat cutoff tripped.
How the repair goes
when the water heater isn't working
From request to result — no extra steps
- 01
You send the request
Call or message us and describe what's happening: the water heater won't turn on, isn't heating, shuts off or trips the breaker.
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We confirm the symptoms
We'll ask for the model, capacity, age, whether the indicators are lit, and any smell, leak, noise or error codes.
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We run the diagnostics
The technician will check the power supply, heating element, thermostat, safety cutoffs, contacts and the connection.
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We agree on the price
Before the work starts, we'll explain what's broken, the fix options and how much the repair will cost.
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We complete the repair and test the unit
After the repair the technician will start the water heater up and check the heating, stable operation and the absence of leaks.
Water heater stopped working?
We'll come out today. The repair price is agreed before the work starts.
How much the repair costs when the water heater isn't working
The price depends on the cause of the fault, the model, access to the service area and whether parts need replacing. The exact price is confirmed by the technician after diagnostics.
- Water heater diagnostics from 50 ₾
- Water Heater Repair from 100 ₾
- Heating element or thermostat replacement from 100 ₾
- Connection or contact repair from 80 ₾
Parts are billed separately. If diagnostics show the repair isn't worth it, the technician will honestly suggest replacing the water heater.
We service water heaters
from many brands
We diagnose and repair the popular electric storage water heaters installed in apartments, houses and commercial spaces in Tbilisi.
Popular brands
Water heater types we service
- Vertical water heaters
- Horizontal water heaters
- Water heaters of 30-100+ litres
- Electric storage water heaters
- Water heaters in apartments, houses, offices and small commercial spaces
Frequently asked questions
Answers to the questions people most often ask when a water heater has stopped working.
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Why isn't my water heater working?
The cause may be the power supply, breaker, heating element, thermostat, safety cutoff, contacts or connection. The exact fault can only be confirmed after diagnostics.
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What should I do if the water heater won't turn on at all?
Start with the simple checks in the section above titled «What you can check before calling a technician». If those don't help, or there's a smell, moisture or the breaker keeps tripping — don't switch it back on and call a technician.
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Can I keep using the water heater if it shuts off intermittently?
Better not to put off diagnostics. The cause may be overheating, the thermostat, the heating element, contacts or the safety components.
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If the water heater isn't working, do I need to replace the heating element?
Not always. The heating element is a common culprit, but similar symptoms can come from the thermostat, power supply, safety cutoff or connection. A check has to come first.
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How long does diagnostics take?
Diagnostics usually take 20 to 40 minutes. The time depends on the model, access to the service area and the nature of the fault.
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Can the water heater be repaired in a single visit?
In many cases, yes. If a common part is needed and the unit is accessible, the technician can complete the repair on site. For a rare part, a second visit may be needed.
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What if the repair isn't worth it?
The technician will tell you honestly if it's better to replace the water heater. In that case we can discuss removing the old one, choosing a new one and installing it.
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Can I send a photo of the water heater before booking?
Yes. A photo of the unit, the rating label, the connection, the control panel or the error code helps the technician understand the situation faster and prepare for the visit.
Still have questions?
Call us — we'll confirm the symptoms, walk you through what you can check before the technician arrives, and let you know when one can come out.
Water heater not working?
Send a request — we'll confirm the symptoms, arrange a visit time and run on-site diagnostics.
Request received
We'll call you back within 5 minutes