01
Not heating water
Water stays cold or barely warm. The cause may be the heating element, thermostat, power supply, safety cutoff or heavy scale buildup.
Thermex Water Heater Repair
in Tbilisi
Is your Thermex water heater not heating, leaking or making noise? We'll find the cause of the fault and confirm the repair price before work starts — all in a single visit.
- Diagnostics within 30 minutes
- Replacement of heating element, anode rod and thermostat
- Descaling and leak repair
- Price agreed before work starts
We'll call you back within 5 minutes — we'll confirm the Thermex model and arrange a time.
Common Thermex water heater issues we fix
Thermex water heaters can develop a range of faults: from weak heating and scale to leaks, worn parts and connection issues. The technician checks your specific model and identifies the cause.
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Slow to heat
If your Thermex water heater has become slower to heat, the cause is often scale, a worn heating element or a misbehaving thermostat.
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Tripping the breaker
The water heater can trip the breaker because of the heating element, moisture, wiring, weak contacts or incorrect wiring.
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Leaking or dripping
Water may appear near the valve, flange, supply lines, fittings or housing. The leak source must be pinpointed before the repair.
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Noisy operation
Humming, hissing, crackling or clicking is usually caused by scale, overheating or unstable operation of the heating element.
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Not turning on
The water heater doesn't respond when switched on, the indicators stay off or it shuts down immediately. The technician will check the power supply, safety cutoffs and internal components.
About Thermex water heaters
Thermex offers many electric storage water heaters in different capacities and form factors. The brand is widely present in Tbilisi, so parts for popular models are usually available.
International brand, accessible parts
Thermex is an international corporation with Italian roots. The brand is widely available in Tbilisi, so heating elements, anode rods and thermostats for popular models can usually be sourced quickly.
Many models and capacities
Thermex water heaters come in 30, 50, 80, 100 litres and larger. Access to the service area depends on capacity and design.
Often run on Tbilisi's hard water
If the unit hasn't been serviced in a while, scale weakens the heating and accelerates wear on the heating element. With Thermex this is especially noticeable under daily use.
The magnesium anode rod needs regular replacement
Most Thermex units use a magnesium anode rod to protect the tank. In hard water it wears out in 1-2 years and needs checking.
What the technician checks on site
The technician first identifies the cause: checking the power supply, connections, heating element, thermostat, anode rod, valve, fittings and the overall condition of your Thermex water heater. After diagnostics, he explains the issue and confirms the repair price.
Why diagnostics matter
The same symptoms can point to different faults. For example, a Thermex water heater may fail to heat because of the heating element, the thermostat, scale, contacts, a safety cutoff or incorrect wiring.
- Check the power supply, breaker, cable and contacts
- Diagnose the heating element, thermostat and safety components
- Inspect the anode rod, tank, flange, gaskets and valve
- Pinpoint the cause of leaks, weak heating or noise
- Confirm the price before the repair starts
- Repair, cleaning, parts replacement or a recommendation to replace the water heater
What we do for Thermex water heaters
After diagnostics, the technician will recommend the right fix: repair, cleaning, parts replacement, maintenance, or replacing the water heater if restoration isn't worth it.
Repair and parts replacement
- heating element replacement;
- thermostat replacement;
- valve replacement;
- connection repair.
Cleaning and maintenance
- tank cleaning;
- anode rod replacement;
- scale prevention;
- leak check.
Installation and water heater replacement
- remove the old unit;
- install the new unit;
- water and power connection;
- startup and testing.
How a Thermex water heater repair
goes
From request to result — no extra steps
- 01
You send the request
Call or message us and describe what's happening with your Thermex water heater: not heating, leaking, noisy, tripping the breaker or not turning on.
- 02
We confirm the model and symptoms
We'll ask for the model, capacity, age of the water heater, and whether there are leaks, noise, smell, error codes, electrical issues or weak heating.
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We run the diagnostics
The technician will check the electrical system, the heating element, the thermostat, safety cutoffs, the valve, the connections and the overall condition of the water heater.
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We agree on the price
Before the work starts we'll explain what's broken, what the fix options are and how much the repair or maintenance will cost.
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We complete the repair and test the unit
After the work the technician will start the water heater up, check the heating, the seals, stable operation and the absence of leaks.
Need Thermex water heater repair?
We'll come out today. The price is agreed before the repair starts.
How much a Thermex water heater repair costs
The price depends on the model, the cause of the fault, access to the service area, the tank condition and whether parts need replacing. The final price is confirmed after diagnostics.
- Water heater diagnostics from 50 ₾
- Water Heater Repair from 100 ₾
- Descaling from 100 ₾
- Heating element, anode rod or thermostat replacement from 80 ₾
Parts are billed separately. Before the work starts, the technician will explain the cause of the fault, the fix options and the final price.
Другие бренды, с которыми работаем
Ремонтируем и обслуживаем бойлеры других популярных брендов, которые часто устанавливают в квартирах, домах и коммерческих помещениях в Тбилиси.
Наш опыт позволяет работать с большинством марок бойлеров. Если вашего бренда нет в списке — отправьте фото бойлера или шильдика, и мастер подберёт решение.
Frequently asked questions
Answers to the questions people most often ask before a Thermex water heater repair.
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Which Thermex water heaters do you repair?
We work with the popular Thermex models: electric storage units, wall-mounted models, capacities from 30 to 100+ litres. Given the model and a photo, the technician can tell you whether parts can be prepared in advance.
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What should I do if my Thermex water heater isn't heating?
Don't swap parts at random. The cause could be the heating element, thermostat, power supply, scale or a safety cutoff. The technician will run diagnostics and tell you exactly what needs repair.
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Why is my Thermex water heater slow to heat?
Often it's scale, a worn heating element or a misbehaving thermostat. If the unit hasn't been cleaned in a while, it may need a full strip-down service.
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Can I use the water heater if it keeps tripping the breaker?
It's best not to keep switching it back on. The cause could be the heating element, moisture, wiring or the connection. The electrical side needs to be diagnosed.
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Does a Thermex water heater need cleaning?
Yes, if it has become slow to heat, is noisy, performs worse or hasn't been serviced in a while. Scale reduces heating efficiency and accelerates parts wear.
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Which parts are most often replaced in Thermex water heaters?
Most often: the heating element, thermostat, magnesium anode rod, pressure-relief valve, gaskets, supply lines and individual connection components.
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Can a Thermex water heater be repaired in a single visit?
In many cases, yes. If the fault is a typical one, the water heater is accessible and a stocked part fits, the technician can complete the repair on the spot.
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What if repairing the Thermex water heater isn't worth it?
The technician will tell you honestly if replacing the water heater is the better call. In that case we can discuss removing the old unit, choosing a new one and installing it.
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Are you an official Thermex service center?
We repair and service Thermex water heaters as an independent water heater repair service in Tbilisi. If you specifically need manufacturer warranty support, contact the official service center.
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Can I send a photo of the water heater before booking?
Yes. A photo of the unit, the rating label, the connection, the control panel or the leak helps the technician understand the situation faster and prepare for the visit.
Still have questions?
Call us — we'll confirm the Thermex model, the symptoms and let you know when a technician can come out.
Need Thermex water heater repair?
Send a request — we'll confirm the model and symptoms, arrange a visit time and diagnose your Thermex water heater on site.
Request received
We'll call you back within 5 minutes